New Telephone System
We are pleased to announce that Heathfield Medical Centre will be switching telephone provider to a new telephone system on Friday the 22nd March 2024. This is in line with NHS England’s Modernising Access to Primary Care scheme to move all GP Practices to a new Cloud Based Telephony System. There may be some disruption to our service during the transmission on Wednesday, but we are working with the phone system provider to make sure that everything goes smoothly.
The new telephone system will introduce a range of features to help improve patient communications. Some important new features are call recording, call monitoring (we will be able to look at our call queue), patient call back facility (if you would like to retain your position in the queue and be called back).
We are confident that this change will benefit patients, carers, and ease many of the problems experienced with our current system.