In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and no charge. No information will be released without the patient consent unless we are legally obliged to do so.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure either from reception or on this website

https://www.mysurgerywebsite.co.uk/info.aspx?p=8&pr=E83008

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in the practice of Heathfielde Medical Centre is the last financial year was £81,344 before tax and National Insurance.

This is for four full time and two part time GPs who worked in the practice for more than six months. 

All patients (including children) at the surgery have been allocated a named GP who is responsible for generally over seeing your medical care but for your day to day consultations if your named GP is not available you can continue to see any Doctor within the practice. As a patient you do not have to take any further action but if you have any queries regarding this please do not hesitate to contact the Surgery to discuss this further.If you would like to know who your allocated GP is please ask at Reception.

Please click here to view.

This is a Statement of Purpose for the Heathfielde Medical Centre which sets out the following information:

• • The full name of the service provider and of any registered manager together with their business address, telephone number, and where available electronic mail addresses

• • The legal status of the service provider

• • Details of the locations at which the services provided for the purposes of the regulated activity carried on

• • Our aims and objectives in carrying on the regulated activity;

• • The kinds of services provided for the purpose of carrying on of the regulated activity

• • The range of service users’ needs which those services are intended to meet.

The Heathfielde Medical Centre is a General Practice Partnership open to all patients living within our Practice boundary in Hampstead Garden Suburb and the surrounding areas. We work in partnership with our patients and our Patient Participation Group to provide medical care for our patients.

We are a Personal Medical Services (PMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.

Location:

The Practice main address is:

The Heathfielde Medical Centre

8 Lyttelton Road

Hampstead Garden Suburb

London N2 0EQ
Registered Manager:

Dr S Gibeon

Telephone Number:

020 8458 9262

Electronic mail addresses:

heathfieldemedicalcentre@nhs.net

 Our Mission Statement
To improve health, well-being and lives of those we care for.

Vision
To work together with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations.

Our Aims and Objectives

• • To provide high quality, safe, professional  Primary Health Care General Practice services  to our patients

• • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients

• • To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.

• • To be a learning organisation that continually improves what we are able to offer patients.

• • To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control

• • To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.

• • To encourage our patients to communicate with us by joining our Patient Participation Group, talking to us, participating in surveys, and feeding back and on the services that we offer

• • To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently

• • To take care of our staff offering them support to do their jobs and to protect them against abuse

• • Have a zero tolerance of all forms of abuse.

• • To provide our patients and staff with an environment which is safe and friendly

• • To operate on a financially sound basis.

Our Services
The PMS services provided by our GPs are defined under the Standard Personal Medical Services Contract. These services are mainly split into three groups:

• • Additional

• • Enhanced

• • Essential

Essential services
We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients.
Our core services include:

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form at reception.

More Information

For further information visit the NHS Care records website

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.